Mark Sinclair currently serves as a Customer Success Manager at Gorgias, a role assumed in November 2023. Prior to this, Mark held the position of Account Manager II at Flexport from August to October 2023. Mark's extensive experience includes a tenure at Shopify from February 2018 to May 2023 as a Senior Merchant Success Manager for Key Accounts, where management of a significant portfolio of strategic accounts with GMV between $900M and $1B and strategic planning for complex merchants were key responsibilities. Additionally, Mark acted as a Merchant Success Manager at Shopify, providing eCommerce optimization consulting and solutions for over 50 high-growth merchants and serving as a technical account management advocate. Earlier roles include Strategic Account Manager and Senior Customer Success Manager at Vend, as well as Country Manager at Calvin Klein Jeans from December 2009 to December 2014. Mark is an alumnus of John Paul College in Rotorua.
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