Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-office. It connects all business apps and all communication channels to provide support agents with a unified view of their customers.

Software

Gorgias

Gorgias' headquarters in San Francisco, CA, United States

The Engineering and Development team at Gorgias is responsible for designing, building, and maintaining the company’s multi-channel helpdesk platform. This team focuses on integrating various business applications and communication channels to ensure support agents have a seamless, unified view of customer interactions. They leverage cutting-edge technologies, including machine learning and data analytics, to enhance system reliability, performance, and user experience.

Engineering and Development

The Marketing and Customer Success team at Gorgias is dedicated to driving growth and ensuring customer satisfaction through effective marketing strategies and exceptional support. They focus on creating impactful product marketing campaigns, managing customer onboarding processes, and fostering strong relationships with clients to maximize their experience with the multi-channel helpdesk solution. By aligning marketing initiatives with customer success goals, this team enhances brand visibility while ensuring that customers receive the support they need to thrive.

Marketing and Customer Success

The Leadership Team at Gorgias plays a crucial role in shaping the company's strategic direction and operational efficiency. Composed of executives across key functions such as engineering, finance, sales, and marketing, this team collaborates to drive innovation, enhance customer experience, and ensure financial stability while aligning the organization’s goals with its mission to empower e-commerce merchants through integrated support solutions.

Leadership Team

The People Operations and Support team at Gorgias is dedicated to fostering a positive company culture and ensuring a seamless employee experience. They focus on recruitment, employee development, and organizational efficiency, while also providing exceptional support and resources to both employees and customers. This team plays a crucial role in aligning talent strategies with the company's mission of delivering outstanding service to e-commerce merchants.

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Other teams

Marketing and Customer Success

Leadership Team

People Operations and Support