Cécile Nicolay Cransac

Head Of Customer & Tutor Operations - Spain & France at GoStudent

Cécile Nicolay Cransac has a diverse work experience spanning over 15 years. Cécile currently holds the position of Head of Customer & Tutor Operations - Spain & France at GoStudent, a role they started in October 2023. Prior to this, they worked as the Head of Customer Experience & Operations - Spain at GoStudent from May 2022 to October 2023. Before joining GoStudent, they served as a Senior Customer Success Manager at Jobandtalent from March 2021 to May 2022. Cécile also gained valuable experience at CHANEL, where they worked as a Retail Development & CX Manager from April 2018 to March 2021. Furthermore, they were the Founder and CEO at Shoe Up from June 2014 to March 2019. Cécile also worked at Maison Corthay as a Retail Manager from January 2013 to April 2015 and as a Marketing Project Manager from January 2011 to January 2013. Additionally, they held the position of Assistant Product Manager at L'Oreal from July 2010 to December 2010. Cécile started their career as a Marketing Assistant at JCDecaux Airport from March 2009 to August 2009 and as a Marketing and Website Project Assistant at Daler Rowney from September 2008 to March 2009. Cécile began their professional journey at Les Publications Condé Nast S.A. as a Marketing and Commercial Assistant from January 2007 to July 2007. Cécile's extensive experience demonstrates their adaptability and expertise in various industries, particularly in customer experience and operations.

Cécile Nicolay Cransac completed their education at EDHEC Business School, where they obtained an MSC in Marketing Management in the year 2010. Prior to that, they studied at the University of Westminster from 2004 to 2008, earning a BA in International Business with a focus on Management. In terms of additional certifications, Cécile has completed the "Top 10 Rules for Highly Effective Leadership" course on LinkedIn and the "Advanced Leaders Program 1" at Junto, both in the year 2023. There is no provided information about their education at the International School of London.

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Previous companies

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Timeline

  • Head Of Customer & Tutor Operations - Spain & France

    October, 2023 - present

  • Head Of Customer Experience & Operations - Spain

    May, 2022

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