Silvija Miliūtė

Customer Support Team Lead at GoTranscript

Silvija Miliūtė has a diverse work experience. In 2013, they began as an Accounting Intern at Paroc Group. In 2014, they became an Online Store Manager at Skandiamo, where they managed the merchandise available in the online store and managed special offers and campaigns. In 2015, they began working at Nordclinic, UAB Artmedica as a Customer Service Manager, providing customer service for Swedish speaking clients, arranging services, and translating texts to Swedish. In 2018, they joined GoTranscript as a Customer Support Representative, providing customer support via emails, phone, and live chat. In the same year, they were promoted to Customer Support Team Lead, leading a team of five people, overseeing the processes of the support provided, and creating and updating guidelines for the support team.

Silvija Miliūtė obtained a Bachelor's Degree in Scandinavian Studies from Vilnius University between 2011 and 2015.

Links

Timeline

  • Customer Support Team Lead

    December, 2020 - present

  • Customer Support Representative

    April, 2018

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