Luciano Rodrigues Silva

Luciano Rodrigues Silva is a Senior IT Consultant at GPA since April 2018, bringing extensive experience in IT problem management and service governance. Prior to GPA, Luciano served as an Electronic Reconciliation Specialist and IT Problem Manager at OKI Brasil from January 2014 to April 2018, where responsibilities included managing problem resolutions, proactive incident prevention, and ensuring compliance with business regulations. Luciano's career also includes roles at Itautec as an IT Analyst, where project management and ISO9001 documentation were key, and at Stefanini Consultoria as a Technical Support Supervisor overseeing a large team and managing quality service delivery. Luciano began a professional journey in IT support at GRSA, focusing on user assistance and network services. Educational qualifications include a Post-Graduate degree in IT Governance and a Graduate degree in Information Systems from Universidade Presbiteriana Mackenzie.