Deddy W.

Deddy W. has extensive experience in operations management and customer experience across multiple industries, including logistics and e-commerce. Currently serving as Operations Excellence Manager for Digital Sustainability at Grab since December 2018, Deddy has contributed to significant process improvements and project management initiatives, including enhancing warehouse efficiency and customer satisfaction metrics. Prior to this role, Deddy held various leadership positions at Ninja Van, focusing on customer experience management and operational excellence, where notable achievements included restructuring teams for efficiency and implementing technology solutions to improve service delivery. Deddy's earlier roles included positions in quality management and supply chain operations, showcasing a strong track record of optimizing processes and enhancing service quality. Deddy holds a Bachelor's degree in Human Resources Management from Universitas Mercu Buana.