Jo Ann L.

Jo Ann L. has extensive experience in operations and commercial leadership, currently serving as the Operations Excellence Lead at Grab since December 2019, where responsibilities include driving operations for Mobility & Deliveries across Outer Cities. Previous roles at Grab included Special Project Lead and Commercial Lead for Melaka & Negeri Sembilan, focusing on utilizing data and technology to enhance transportation and payment services in Southeast Asia. Jo Ann also held positions at Hatten Group Sdn Bhd, including City Manager for Transport & Food and Operations Manager for Business Development, contributing to the planning of the largest water park in Melaka and managing brand portfolios. Prior experience includes serving as Regional Assistant Buyer at ZALORA Group, overseeing product management across multiple Southeast Asian countries, and several marketing and brand management roles at Hatten Group Sdn Bhd. Jo Ann holds a Bachelor's degree in International Business from University Malaysia Sabah, earned between 2008 and 2011.