Marcus Chua is an experienced Senior Product Manager at Grab, specializing in growth strategies and user experience optimization across multiple verticals. Since May 2019, Marcus has effectively enhanced onboarding processes and implemented progressive disclosure experiments, resulting in significant increases in monthly users for various products, including GrabPay eWallet and PayLater. Notably, Marcus achieved 100% compliance with Bank of Indonesia regulations by launching OVO PIN Authentication during the COVID-19 pandemic. Prior experience includes a role as a Research Engineer at Singapore University of Technology and Design, where Marcus led projects focused on hand hygiene standards and human-robot interaction technologies. Additional entrepreneurial experience includes co-founding XYYO Private Limited and interning at Golden West Humanitarian Foundation, where Marcus developed innovative products for Explosive Ordnance Disposal teams. Marcus holds a Bachelor's degree in Engineering and Product Development from the Singapore University of Technology and Design.
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