Phong Vu

Phong Vu serves as the Head of Platform Safety in Vietnam for Grab, overseeing safety protocols for passengers, driver partners, eaters, and merchants. With a strong focus on enhancing safety performance through cross-functional team leadership, Phong has successfully met high expectations related to food safety and hygiene. Prior roles at Grab included Manager of Partner Support, where Phong addressed operational challenges and worked on partner retention, and Partner Experience Manager, leading efforts in partner engagement and training. Phong's previous experience includes Operations Manager at Timo Vietnam, where responsibilities included launching the first digital bank, and Operations Manager at Lan Kwai Fong Bien Hoa, with a focus on business management and staff training in customer service. Phong's career began at Park Hyatt Saigon as an F&B Team Leader, gaining diverse experience in the food and beverage sector. Educational background includes a degree in Tourism and Travel Services Management from Khoi Viet Tourism and Hospitality Management.