Samuel S. has extensive experience in operations and management within the aviation and customer service sectors. Currently serving as Assistant Manager of Centre Operations at Grab since July 2021, Samuel previously held significant roles at Singapore Airlines from February 2015 to July 2021, including Singapore Hub Manager and Contact Centre Manager. Key achievements include the establishment of a 24/7 operational unit for flight disruption management and coordination during the SIA-SilkAir merger. Earlier, Samuel gained experience as a Research Development Intern at ACSEP, a Legal Intern at RHTLaw Taylor Wessing, and a Business Development Intern at Rocket Internet GMBH. Samuel also worked as a Financial Advisor at HSBC, focusing on marketing and client financial planning. Samuel holds a Bachelor of Arts in Philosophy from the National University of Singapore.
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