Grafana Labs
Thomas Dew is a Senior Customer Experience Operations Analyst at Grafana Labs, where responsibilities include creating SQL models to measure product consumption and building dashboards for various teams. Prior experience includes a role as a Business Operations Analyst at Rapid7, focusing on aligning customer subscriptions and maintaining data accuracy. As a Technical Solutions Engineer at Epic, Thomas collaborated with hospital billing IT analysts to solve technical issues and authored internal wikis. Early career experience includes an FP&A internship at Brookline Bank, optimizing reporting systems, and a Contract Estimator internship at James W. Flett Co., Inc., where project bidding and estimation were primary tasks. Thomas holds a Bachelor of Science degree in Mathematics and Economics from the University of Massachusetts Amherst.
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Grafana Labs
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Grafana Labs is the company behind Grafana, the leading open-source software for visualizing time series data. Grafana Labs helps users get the most out of Grafana, enabling them to take control of their unified monitoring and avoid vendor lock-in and the spiralling costs of closed solutions.