Alexi Gonzalez-Calubiran

Alexi Gonzalez-Calubiran has a diverse work experience spanning different industries. They currently work at GRAIL as the Galleri Mobile Draw Experience Manager - Enterprise Sales. Prior to this role, they worked as a Senior Client Services Representative and an Outbound Client Services Representative II at the same company.

Before joining GRAIL, Alexi worked at Myriad Genetics as a Patient Advocate II, where they provided assistance to patients and providers through inbound communications. They demonstrated their expertise in Myriad Women's Health products and triaged concerns to Genetic Counselors and the billing team when necessary.

Alexi also worked at One Medical as a Process Improvement Specialist, where they gathered qualitative data and implemented new procedures to improve workflow. Additionally, they served as an Administrative Assistant, acting as a point of contact for patient communications and carrying out tasks such as processing insurance authorizations and managing referrals.

In the hospitality industry, Alexi gained experience as a Server/Hostess at Sakesan Bistro, ensuring the quality and cleanliness of food items and maintaining ServSafe standards. They also worked as a Catering Specialist at the San Francisco Zoo, where they set up and broke down event decorations and collaborated with event planners.

As a self-employed freelancer, Alexi worked as a Wedding Planner, assisting brides in securing vendors, managing day-of responsibilities, and communicating with other wedding planners. They also held a position as a Barista at Starbucks, where they handled a high volume of customers and addressed their concerns.

Their earliest work experience was as a Customer Sales Associate at Powder Shaved Snow, where they served as the main customer service advocate and learned to create Taiwanese Shaved Snow desserts.

Overall, Alexi Gonzalez-Calubiran has gained expertise in customer service, project management, and process improvement throughout their various roles in different industries.

Alexi Gonzalez-Calubiran earned a Bachelor's degree in Hospitality Administration/Management from San Francisco State University, where they studied from 2014 to 2018.