Andrea Sanchez

Andrea Sanchez has extensive work experience in various roles and industries.

At GRAIL, they currently hold the position of Senior Product Support Specialist. Their responsibilities in this role include providing live support for customers and healthcare providers experiencing portal issues, developing and establishing standard operating procedures (SOPs) to comply with a service level agreement (SLA) of 2-3 days, and creating knowledge base articles for technical support and engineering teams. Andrea also assists in UI projects on an as-needed basis.

Prior to GRAIL, Andrea worked at Chava's Tax & Notary as a Recruiting & Onboarding/Training Specialist. In this role, they managed contract employee contracts, coordinated interviews with the CEO, and acted as a point of contact for candidates and decision-makers.

Before their position as a Recruiting & Onboarding/Training Specialist, they worked as a Tax Preparer and Office Manager at the same company. As a Tax Preparer, they prepared individual and corporate tax returns. As an Office Manager, they resolved customer complaints, handled important information and urgent matters, and ensured timely and satisfactory communication.

Andrea also gained experience as a Technical Support Specialist at KDInfotech and Odoo, where they provided expertise and solutions to clients seeking to utilize their software systems.

Andrea also worked as a Customer Service Specialist at Minted during the holiday season, assisting customers with website difficulties and providing technical support.

Andrea has experience in the legal field as well, working as a Public Finance Assistant/Assistant to Managing Partner and Shareholder at Stradling Yocca Carlson & Rauth, and as a Legal Administrative Assistant at Adams Law. In both roles, they assisted lawyers with case preparation, managed communications, and drafted legal documents.

Andrea also has experience in managing operations, as seen during their time as the U.S Manager at Kiwibot, where they led the launch of their automated delivery platform at UC Berkeley.

Andrea has additional administrative experience, having worked as an Administrative Assistant at Tax Plus, Inc., where they performed bookkeeping tasks, managed office supplies, and screened calls. With a diverse range of skills and experiences, Andrea Sanchez is a versatile and accomplished professional.

Andrea Sanchez holds a Bachelor's Degree in Legal Studies and Political Science which they obtained from the University of California, Berkeley, from 2013 to 2018. In addition to their degree, Andrea has also obtained two certifications. Andrea earned a certification in Core App from Smartsheet in December 2021, and they became a Notary Public after completing the necessary requirements from the Secretary of State in May 2018.