Shannon Smith has extensive experience in customer service across various roles and industries, notably at Grainger Canada since December 2017, where responsibilities include Help Desk Customer Service, Customer Experience Representative, and Seller Support Specialist & Escalations. Previous experience includes supervisory and server roles at Pagoda Ridge Golf Course and Bartender positions at Newlands Golf and Country Club, demonstrating strong skills in hospitality. Shannon also served as a Customer Service Representative at FortisBC and held a Sales Associate position at Sportmart. Education includes a Business Management diploma from British Columbia Institute of Technology and studies at Kwantlen Polytechnic University and Fleetwood Park Secondary.
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