Fahad Alahi Lahi

Fahad Alahi Lahi has been a key contributor at Grameenphone Ltd since August 2015, holding various positions including Product Manager for Internet Business and Lead Specialist in the Digital Retail division. Responsibilities encompass overseeing the Digital Recharge Drive, developing growth strategies for digital revenue, and managing third-party digital partnerships. Fahad has also served as a channel manager for self-service management, focusing on enhancing user engagement through USSD and IVR channels. Previous roles include Senior Executive and Executive positions in self-service and customer experience management, with extensive training facilitation exceeding 2500 hours for over 2000 employees. Fahad holds an MBA in Human Resources Management and a BBA in Management Studies from Jahangirnagar University, accompanied by foundational education in business studies.