Mark Ramus

Mark Ramus is an experienced professional specializing in pre-sales leadership and customer service technology implementation. Currently serving as Head of Pre-Sales at Granicus since April 2019, Mark previously held the same title at Firmstep from August 2014 to April 2019, along with a role as Product Manager. Mark’s extensive background includes a tenure at the London Borough of Bexley, where responsibilities encompassed multiple managerial roles in customer service, web development, and systems management, leading significant projects that enhanced service delivery through technology. Beginning a career as a Business Systems Analyst at British Airways, Mark's educational qualifications include a Bachelor of Science in Computing Science from the University of Greenwich and a Diploma in Management Studies from Canterbury Christ Church University.