Rafael Pimentel Jr.

Rafael Pimentel Jr. possesses extensive experience in network operations and technical support, currently serving as a NOC Technician III at Granite Telecommunications since August 2023, where responsibilities include troubleshooting and supporting client network devices and SD-WAN technologies. Previously, Rafael held various roles at AdventHealth from May 2015 to August 2023, providing advanced desktop support and diagnostics for clinical and office users, with a focus on achieving high resolution rates. Earlier experience includes a position as a Technical Support - Tier 1 at CenturyLink, delivering technical assistance for internet connection issues. Educational qualifications include a Bachelor of Science in Network Operations and Security from Western Governors University and a high school diploma in Information Technology from Crooms Academy of Information Technology.