Lorena Hernandez

Lorena Hernandez has extensive experience in customer service and quality assurance, currently serving as a Member Services Advocate at Gravie since October 2023. Previously, at American Homes 4 Rent from April 2016 to December 2022, Lorena held multiple roles including Maintenance Case Specialist - QA, where responsibilities included performing quality assurance on work orders and ensuring cost consistency, and Maintenance Coordinator II and III, focusing on training new hires and enhancing training materials within the Maintenance Support department. Earlier roles included Installation Scheduler at SolarCity, Customer Service and Support Manager 1, and Sr. Service and Support Specialist at Intuit, and QA Inspector at St. Jude Medical, showcasing a strong background in managing teams and processes. Lorena holds a Certified Medical Assistance degree from Concorde Career College-North Hollywood and a high school diploma from John H. Francis Polytechnic High School.