Ben Bourton-Payne

Ben Bourton-Payne is currently the Customer Experience Design Manager at Great British Railways Transition Team, leading the review of Customer Experience Standards across the rail industry. With extensive experience in various management roles in the rail sector, Ben has made significant contributions to improving passenger information, customer experience, and station operations. Prior to their current role, Ben held positions at West Midlands Trains, National Rail Enquiries, Midland Mainline, and other organizations. Ben holds a Postgraduate Degree and Professional Certificate in Management from The Open University.