Mark O'Mailley

Mark O'Mailley is an experienced professional in customer strategy and insights, currently serving as Interim Programme Director - Customer and Head of Customer Strategy at Great British Railways Transition Team since February 2022. Prior experience includes serving as Customer Experience Strategy Manager at ScotRail Alliance, where Mark O'Mailley developed an evidence-based customer insight strategy and led analysis to enhance customer satisfaction. Additional roles included Research Analyst at ScotRail Alliance, Research Executive at STV, and Manager and Assistant Funding Manager at Langside College, focusing on funding development and project management. Mark O'Mailley holds a Master’s Degree in Business Analysis and Consulting from the University of Strathclyde, along with an LLB in Law from the University of Glasgow and studies in European Union Law and Policy at Københavns Universitet.