James Dransfield

James Dransfield is an IT professional with extensive experience in technical support and infrastructure management. Currently serving as an IT Service Desk Analyst - Third Line and Infrastructure Specialist at Great Places Housing Group since October 2018, James functions as an escalation point for 1st and 2nd Line support, administers servers via VCentre, oversees Citrix and Mimecast administration, and contributed to an Office 365 migration project. Prior roles include 2nd Line IT Support Technician at both Great Places Housing Group and Peninsula UK, and 1st Line IT Support Technician at Think Money Group, focusing on troubleshooting, ticket management, and service integration. James holds a Bachelor of Science degree in Archaeology from the University of Central Lancashire.