Kate Infantini

Kate Infantini possesses extensive experience in customer service and technology roles, having worked as a Technology Analyst and Performance Coach at Great Wolf Lodge from May 2022 to March 2024. Prior to this, Kate held various positions at Booking.com from January 2016 to April 2022, including Customer Service Senior Relations Specialist, where responsibilities included coordinating challenging cases and managing financial risks, as well as serving as a Customer Service Senior Guest Specialist and Customer Service Guest Specialist, focusing on guest interactions and effective problem resolution. Kate's career began at TAM Airlines from March 2012 to February 2013 as a Customer Service Agent, gaining valuable experience in operational procedures. Educational background includes a Bachelor’s degree in Physical Therapy from Uninove - Universidade Nove de Julho and a Master’s Degree in Health Professions and Related Clinical Sciences from Sociedade Brasileira de Terapia Intensiva.