Ebony Tamara Matiere

Ebony Tamara Matiere, MSA, PMP, CSM is a seasoned project management professional with extensive experience in various sectors, including healthcare and technology. Currently serving as the Sr. Manager in the Project Management Office and Customer Experience Program Manager at Green Dot Corporation, Ebony successfully led the migration of approximately 5,400 agents to a cloud-based contact center, resulting in reduced customer contact rates and improved service levels. Previous roles include IT Project Analyst at City of Hope, where Ebony implemented formalized PMO processes, and Program Coordinator at MD Anderson Cancer Center, driving policy compliance and project completion rates. With a Master's degree in Health Services Administration from Central Michigan University and a Bachelor's degree in Communication and General Business from Saginaw Valley State University, Ebony possesses strong foundational knowledge in both health services and communication.