Krisanie G.

Krisanie G. has extensive experience in customer experience management and regulatory affairs, currently serving as a Customer Experience Manager at Green Dot Corporation since August 2016. In this role, Krisanie acts as a liaison for Federal Reserve Supervisory Response Letters and leads continuous improvement initiatives using Lean Six Sigma methodologies. Previous positions at Green Dot include Customer Support Manager and Regulatory Complaints Quality Assurance Supervisor, focusing on team management, regulatory compliance, and quality assurance programs. Prior experience at DS Services involved handling executive escalations and regulatory complaints, while earlier roles included customer service and event coordination. Krisanie holds an Associate of Science degree in Legal Assistant/Paralegal from Pasadena City College.