Angela Fernandez Velez

Customer Service Support Manager at Green Eagle Solutions

Angela Fernandez Velez has a diverse work experience spanning several industries. Their most recent position was as a Customer Service Support Manager at Green Eagle Solutions starting in August 2021. Prior to that, Angela worked at Isotrol from 2016 to 2021, where they held various roles including Support Service Manager, 24x7 Support Service Coordinator, Project Engineer/Third Level Technical Support, and Renewables O&M Coordination Support. Angela was responsible for customer management, support service coordination, incident resolution, development of manuals and procedures, and coordination of technical projects.

Before Isotrol, Angela worked at Abengoa from 2013 to 2015, where they served as a Market Intelligence Engineer for the Bioenergy group and as an intern. In these roles, they conducted market assessments, coordinated between departments, and performed techno-economic analysis.

Earlier in their career, Angela had internships at AICIA, where they worked on a lifecycle assessment project for thermochemical biorefineries, and at Airgrup, where they conducted quality analysis of anodized aluminum.

Overall, Angela Fernandez Velez has a strong background in customer service, support service management, coordination, project engineering, market intelligence, and technical analysis.

Angela Fernandez Velez completed their Masters in Quality, Environment and Labour Risk Prevention from IMF Smart Education between 2016 and 2018. Prior to that, they pursued a degree in Chemical Engineering, specializing in Industrial Engineering, from Universidad de Sevilla from 2007 to 2013. In 2010-2011, they had the opportunity to study Process and Chemical Engineering at University College Cork. In 2015, Angela undertook Petrochemicals training at ICIS in Houston, USA. Additionally, they completed an Economic and Financial Analysis Course at the Business School, Spain, in 2013, followed by a Negotiation Techniques Superior Course at the same institution in the same year.

Links

Timeline

  • Customer Service Support Manager

    August, 2021 - present