Phung Tran

Phung Tran's work experience includes a current position as a System Engineer at Green Thumb Industries (GTI), starting in 2021. Prior to that, they worked as a System Administrator at Adler University from 2019 to 2020. In this role, they were responsible for maintaining network performance, systems security, virtualization infrastructure, and email systems. They also managed wired and wireless networks, VPN connectivity, and Active Directory.

Before Adler University, Phung Tran worked as a System Administrator at Heartland Alliance from 2018 to 2019. They administered Windows servers, migrated company email to Office 365/Microsoft Exchange Online, and provided tier 2/3 support. They also upgraded IT infrastructure, implemented service desk and patch management systems, and managed backups and Canon uniFLOW print systems.

From 2013 to 2018, Phung Tran worked at Gallagher as a Senior Technical Analyst, and in 2012 at Willis Group US as a Desktop Support Technician. They also had brief roles as a Help desk Agent at Thanx Media, Inc in 2012 and as IT help desk Intern at Adler School Psychology in 2011.

Their earliest work experience was as a Desktop Support Technician at the Vietnamese Association of Illinois in 2010, where they performed tasks such as cable routing, hardware fixing, network setup, software and hardware upgrades, and general cleaning duties.

Overall, Phung Tran has a diverse background in system administration, technical analysis, and desktop support roles across different organizations.

Phung Tran attended the International Academy of Design and Technology from 2008 to 2012 and earned a Bachelor of Applied Science (BASc) degree in Information Technology. In addition to their degree, Phung has obtained several certifications, including Microsoft Certified: Azure Fundamentals from Microsoft in August 2022, ccna from Cisco in December 2017, and HDI Support Center Analyst from HDI in January 2014.