Latoya Robinson Bba

Latoya Robinson holds a Bachelor of Business Administration and possesses extensive experience in regulatory compliance, process improvement, and customer experience management. As a Regulatory Compliance Manager at GreenSky®, Latoya successfully integrated the Nexidia analytics voice system while decreasing the compliance error rate from 17% to 5%. The role involved managing SQL data and educating team members on auditing techniques. In previous positions, Latoya has implemented automation to reduce processing costs, improved customer resolution timeframes resulting in a 13% increase in Net Promoter Score, and developed training programs that significantly reduced attrition rates. With a strong emphasis on compliance, efficiency, and team development, Latoya has driven substantial improvements across multiple departments over a career that includes roles at notable companies such as Capital One and Verizon.