Alana Nelson

Alana Nelson has extensive experience in customer care and sales, currently serving as the Head of Customer Care at Greenstone since September 2010. In this role, Alana drives performance culture and aligns departmental goals with business objectives while ensuring an exceptional customer experience. Alana has also held positions including Customer Care Coach, Customer Care Manager, and Sales Manager within Greenstone, effectively leading and mentoring teams to achieve compliance and quality standards. Prior experience includes serving as Retail Store Manager at Goldmark, where leadership and training of a large sales team were key responsibilities. Alana's background reflects a strong commitment to coaching, performance optimization, and customer service excellence.