Marcelo Filippi

Marcelo Filippi currently serves as a Contact Centre Relationship Manager at Ryanair since October 2023. Previously, Marcelo worked as a Consultant for Citi and Greyscout from March to September 2023. At Meta, from June 2020 to February 2023, Marcelo undertook the role of Vendor Manager, overseeing relationships with over 250 vendors and setting up a new contact center in Manila. Earlier experience includes serving as a Payments & Compliance Team Manager at Accenture, where Marcelo was a finalist for the UK and Ireland Outstanding Performance award, and as Team Manager Sales at CarTrawler, which involved remote team management and performance improvement initiatives. Additional roles include Customer Service Team Lead at viagogo, and various positions in operations and customer service across multiple organizations. Marcelo holds several diplomas and certifications, including a Diploma of Education in Data Analytics from Fitzwilliam Institute.