Shane Smith is a highly accomplished Customer Success and Support leader with over 20 years of experience driving customer loyalty and business growth across various B2B sectors. Having held significant positions at companies such as BEA Systems, Deltek Inc., and Rapid7, they excel in scaling support operations, achieving high customer satisfaction and retention rates, and implementing strategic initiatives. Currently, Shane serves as the Principal Customer Support and Services Consultant at Everetics, where they help businesses enhance their customer experience and support strategies. They have also received multiple awards, including the TSIA Customer Success Star Award and the Stevie Customer Service Silver Award. Shane's educational background includes studies in Physics from Drexel University.
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