Groundforce Portugal
Carolina Ferreira is an experienced professional in customer service and talent acquisition, currently serving as a Passenger Service Agent at Groundforce Portugal since January 2024, where responsibilities include assisting airline passengers and managing gate operations for Iberia and TAP Air Portugal. Prior experience includes a Talent Acquisition Trainee role at Worten Portugal, focusing on user diversity and inclusive design, along with positions as a Receptionist at Instinto Health Club, developing technology familiarity and adaptability, a Commercial Specialist at Fitness Factory Portugal to understand customer needs, and a Sales Assistant at Sport Zone, enhancing communication skills. Carolina Ferreira holds a Bootcamp certification in UX/UI Design from Ironhack and a Licentiate degree in Human Resource Management from ISCSP-ULisboa, Universidade de Lisboa.
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Groundforce Portugal
Groundforce Portugal is the leading portuguese groundhandling company for air transportation, present at the airports of Lisbon, Porto, Faro, Funchal and Porto Santo, in which it assists the main companies flying to Portugal, with a market share of 65% and more than 70 years of experience. The services provided include passenger assistance, aircraft runway operations, baggage handling, air cargo handling, among a wide range of ground support activities to the airline business. Our strong set of skills is based on the experience and professionalism of our people, distinguishing us in any market and area of the globe, in order to respond to the needs of our clients in a customized, effective and value creating way for our partners. Groundforce Portugal is internationally certified in the most relevant categories for the handling business, having led the way in safety, quality and new technological solutions. For additional information, please visit www.groundforce.pt .