Helen Davies

Helen Davies is a seasoned professional with extensive experience in customer service and operational management across various sectors, including estate agency, travel services, and contact centers. Currently serving as Head of Customer Service at Vp Groundforce since March 2023, Helen has previously held key strategic roles at Brandon Hire Station, where leadership in digital transformation and omnichannel implementation was emphasized. Other notable positions include Operations Director at Springbok Properties, and strategic management roles at Countrywide Plc and Direct Line Group, where Helen focused on compliance, performance management, and business improvement initiatives. Helen's educational background includes a degree from The University of Salford and various certifications in estate agency and occupational testing.