Eloïse Schuchard

Eloïse Schuchard is currently a Customer Care Project Manager at SANDRO, overseeing the operational management of 70 customer advisors across six languages and handling over 90k contacts annually. Eloïse is instrumental in standardizing customer service processes and enhancing client experience through digital project management, resulting in SANDRO being recognized among the top 50 relational brands in 2024 by QualiWeb. Prior experience includes roles as a Remote Sales Project Manager at Téléshopping, where Eloïse updated and monitored call center performance indicators, and as a Digital Customer Care Coordinator at MARIONNAUD, focusing on customer relations strategy and eCommerce logistics. Eloïse holds a degree in Digital Marketing from IPAG Business School, alongside multiple qualifications in law from CY Cergy Paris Université and a literary Baccalauréat.