Jen Pirog

Jen Pirog is a seasoned Global Business Program Manager at Groupon since November 2015, where responsibilities include operational implementation, coordinating between Global Service departments, and developing best practices for Merchant Engagement. Prior roles at Groupon include Project Manager of Global Operations and Lead Customer Support Supervisor/Team Coach, focusing on process improvements and escalation handling. With a diverse background in executive assistance, customer service management, and operations across various companies, including Affirmative Insurance and ThyssenKrupp Elevator, Jen demonstrates expertise in strategic planning, compliance, and workflow prioritization. Jen holds an Associate of Arts degree in Business Administration and Management from Triton College and a diploma with honors in Math and Science from Lane Tech.