Nevena Vlaykova

Nevena Vlaykova is a seasoned data analyst with extensive experience in customer support and community management. Currently serving as Lead Data Analyst for Customer Support at Grover since November 2021, Nevena previously held roles at ResearchGate from January 2016 to August 2021, including Community Experience Specialist and Content & Quality Manager, where responsibilities encompassed community support, data analysis of user behavior, and quality assurance for scientific publications. Prior experience includes serving as Research Assistant to Sir Dieter Helm at the University of Oxford, conducting research on energy and climate change policy, and roles in quality assurance and due diligence analysis at AII Data Processing. Nevena's educational background includes an MPhil in Russian and East European Studies from the University of Oxford and a BA in Politics and International Relations from the University of Kent.