Paola Sanchez

Paola Sanchez is a seasoned professional with extensive experience in customer service, logistics, and process improvement across various industries in Latin America. Currently serving as a Customer Service and Logistics Coordinator at El Grupo Grünenthal since March 2023, Paola previously held key positions including Customer Experience Manager at RedCoach, where significant improvements in call center efficiency were achieved, and Platform Customer Service Supervisor at Markem-Imaje, overseeing customer service operations for Central and South America. With a solid foundation in project management and process optimization from roles at Leader Retail and Leader Logistic Company, along with a strong academic background including an MBA from Hult International Business School, Paola has demonstrated a commitment to enhancing customer satisfaction and operational efficiency throughout her career.