Melina Ribeiro

Melina Ribeiro has a diverse work experience spanning multiple industries. Melina currently holds the position of Head of CX & Business Process Management at Grupo Energisa since August 2023. Prior to this role, Melina worked as a CX & Business Improvement Manager at the same company, starting in July 2021.

Before joining Grupo Energisa, Melina worked at Claro Brasil where they held various leadership positions. Melina served as a Customer Experience Leader - eCommerce from January 2021 to July 2021. Before that, they were a Quality Assurance Coordinator from November 2014 to January 2021, where they successfully led a team and implemented a national customer experience program.

Melina also gained valuable experience at Oi as an Operations Performance Analyst for a brief period in 2011 and at Mob Telecom as a Product Implementation Supervisor from March 2010 to February 2011.

Melina's career began with an internship at Universidade de Fortaleza - UNIFOR in the technical area, where they contributed to network maintenance, testing, and simulation of fiber optics circuits from February 2009 to January 2010.

Melina Ribeiro earned a Bachelor's degree in Telecommunication Engineering from Universidade de Fortaleza from 2005 to 2009. In 2013, they obtained a Black Belt - Lean Six Sigma certification from Fundação Vanzolini, specializing in Analysis and Problem Solution. Additionally, Melina has acquired several additional certifications in various fields, including Marketing em Plataformas de Social Media from FIAP (expected in 2022), Customer Experience Management from FIAP (obtained in 2021), Claro Customer Experience Certification - CCXC from FIA Business School (obtained in 2020), and Emotional Intelligence from Escola Conquer (obtained in 2020).