Claudio Morales

Claudio Morales is an experienced IT Infrastructure Coordinator at Grupo Fleury since September 2021, with a robust background in IT service management from previous roles at SONDA Ativas as Operation Center Manager and Coordinator of Operations, and IBM in various leadership positions. Expertise includes ITIL-based infrastructure and service management, project management, risk management, and major incident handling. Strong interpersonal skills foster client relationships and successful presentations of executive results. Claudio has managed large technical teams, implemented maintenance processes, and contributed to significant improvements in IT operations across various environments. Educational qualifications include a Postgraduate degree in Computer Networks from PUC Minas and a Technologist degree in Data Processing from Faculdade Fabrai.