Ivett Gutiérrez Martínez

Ivett Gutiérrez Martínez is an experienced professional in customer service and order management, currently holding the position of Gerente Corporativo de Servicio a Clientes at Grupo Lala since November 2019. Prior to this role, Ivett spent over two decades at Mondelēz International, where multiple leadership positions were held, including Order to Cash Lead México and Senior Customer Service Manager. Responsibilities included strategy development and implementation for Order to Cash and Order Management across various commercial channels, as well as oversight of customer service, CPFR, and credit and collections departments, managing teams of up to 45 individuals. Educational qualifications include a Bachelor’s degree in Business Administration from Universidad Autónoma Metropolitana and a diploma in Executive Skills Development from Tecnológico de Monterrey.