MASMOVIL Group is an Iberian Telecom operator that offers fixed, mobile, and broadband Internet services, for residential and business customers, also offers green energy, telemedicine, security services. Its main brands are: Yoigo, Pepephone, MASMOVIL, Lebara, Lyca Mobile, Llamaya, Virgin Telco and our regional brands Euskaltel, R, Telecable and Guuk.
MASMOVIL has fixed fiber network infrastructures -28M homes- and close to 1800 cities with 5G and its 4G network covers 98.5% of the Spanish population. MASMOVIL, which has more than 2000 committed employees and more than15 million customers in Spain, aims to be the operator in Europe with the most satisfied customers.
MASMOVIL is the first and only Spanish start-up that has managed to move from MAB (2014) to IBEX 35 in 2019.
Our values are: customer focus, simplicity, positive attitude and sustainability.
MASMOVIL Group has been awarded the ADSLZone 2019 award for the best broadband operator and the "Best Fiber Operator" by Grupo Informático. In addition, it is the Spanish mobile operator best valued by its customers according to "The Stiga Index".
And the first operator in Europe in becoming  a B Corp Company
Grupo MASMOVIL is a socially responsible company that develops its activities with the greatest respect for the environment and collaborates with different solidarity activities to be the operator with the greatest positive impact on Society.
Furthermore, it is the first telecom company in Europe to link the cost of its financing to ESG sustainability criteria, and to achive the Net Zero Carbon Emissions target.

Renewable Energy

Social Impact

Telecommunications

Grupo MASMOVIL

Grupo MASMOVIL's headquarters in Alcobendas, Spain

Sergio Arroyo

Almudena Elvira Garcia

Fernando Robledo Cabrerizo

Victoria Pita de Aguinaga

Ana García Mira

The Customer Service and Support team at Grupo MASMOVIL is dedicated to enhancing customer satisfaction by providing exceptional service across various communication channels. This team manages service delivery for B2B and B2C clients, focuses on customer loyalty and retention, and ensures seamless interactions through advanced digital solutions. By analyzing customer feedback and performance metrics, they strive to continuously improve service quality while supporting the company's commitment to sustainability and social responsibility.

Customer Service and Support

The Technical Development Team at Grupo MASMOVIL focuses on creating and maintaining the robust technological infrastructure that supports the company's diverse telecommunications services. Comprising experts in backend and cloud architecture, software engineering, data science, and IT infrastructure, the team develops innovative solutions to enhance customer satisfaction, streamline operations, and ensure network reliability while prioritizing sustainability and alignment with ESG criteria.

Technical Development Team

The Digital Marketing and Analytics team at Grupo MASMOVIL is responsible for developing and executing innovative marketing strategies across various digital platforms to enhance brand visibility and customer engagement. This team leverages data analytics to optimize campaigns, track customer behavior, and improve the overall customer experience, ensuring that marketing efforts align with the company's sustainability goals and business objectives. They focus on leveraging eHealth initiatives, managing paid media, and creating compelling social and digital content to drive growth and satisfaction among the company’s diverse customer base.

Digital Marketing and Analytics

The Audit, Compliance and Risk Management team at Grupo MASMOVIL is responsible for ensuring adherence to internal policies and external regulations, safeguarding the company against fraud, and managing overall risk exposure. This team conducts internal audits, implements compliance programs, and analyzes potential fraud activities to protect the organization’s integrity and support its commitment to sustainability and responsible business practices. Through their efforts, they contribute to the company's mission of enhancing customer satisfaction while maintaining high ethical standards.

Grupo MASMOVIL

Org chart

Teams

Customer Service and Support

Technical Development Team

Digital Marketing and Analytics

Audit, Compliance and Risk Management

Offices

Grupo MASMOVIL

Org chart

Teams

Customer Service and Support

Technical Development Team

Digital Marketing and Analytics

Audit, Compliance and Risk Management

Offices

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