Alma Del Villar

Alma Del Villar has a strong background in customer service and account management. Alma started their career in 2008 as a Key Account Specialist at CommScope, where they worked until 2016. In 2016, they joined Globibo as a Manager of Account Management and stayed with the company until 2020. During their time at Globibo, Alma was responsible for managing client accounts and ensuring customer satisfaction.

In 2019, Alma joined TKM Customer Solutions as an Operations Manager, where they oversaw operations and implemented strategies to improve efficiency. Alma worked at TKM Customer Solutions until 2020.

Currently, Alma is working as a Customer Service Manager at GRUPO MEJORCOMPRATV. In this role, they lead a customer service team and is responsible for creating and implementing standardized processes to provide exceptional customer service. Alma sets KPIs, conducts QA analysis, and oversees workforce management.

Throughout their career, Alma has demonstrated a strong focus on results and achieving customer satisfaction. Alma has expertise in both customer service and account management, making their a valuable asset to any organization.

Alma Del Villar obtained a Licenciatura degree in Comunicación Social from Universidad Autónoma Metropolitana, where they studied from 1998 to 2003. Additionally, they received a certification in TTC from The Anglo in June 2018.