Eduardo Tozzo

Eduardo Tozzo is an experienced EndUser Support Manager at Grupo Petrópolis since August 2023 and has held the position of Gerente de Operações Latam at Unisys since May 2017, overseeing a support team catering to approximately 30 clients with around 3.8 million annual contacts. Previous roles include managing operations and delivery at Stefanini, where responsibilities included Service Desk and Field Services for clients like Goodyear and Nestlé, and serving as Coordenador de Operações at Audatex, focusing on user support restructuring. Additional experience includes project management and service coordination for global clients at Atos International and a supervisory role in technical support at Siemens. Eduardo holds an MBA in Strategic Management of Information Technology from FGV, a postgraduate degree in General Administration from Universidade Metodista de São Paulo, and a degree in Data Processing Technology from USCS.