Simone Cruz

Simone Cruz has extensive experience in customer service and relationship management, currently serving as a Senior Customer Relationship Analyst at Grupo Recovery since June 2016, where involvement includes overseeing customer service operations in collaboration with Ouvidoria. Prior experience includes roles as Customer Service Manager at Konecta Corporativa and as Coordinator of Atendimento at Vikstar Contact Center, where responsibilities encompassed performance analysis and the implementation of monitoring systems to enhance team efficiency. Simone also held the position of Customer Service Manager at DEDIC-GPTI, focusing on debt collection operations and team performance assessments. Education includes ongoing studies in Management Processes at Faculdades Metropolitanas Unidas, completed between 2009 and 2013.