Grupo Recovery
Simone Cruz has extensive experience in customer service and relationship management, currently serving as a Senior Customer Relationship Analyst at Grupo Recovery since June 2016, where involvement includes overseeing customer service operations in collaboration with Ouvidoria. Prior experience includes roles as Customer Service Manager at Konecta Corporativa and as Coordinator of Atendimento at Vikstar Contact Center, where responsibilities encompassed performance analysis and the implementation of monitoring systems to enhance team efficiency. Simone also held the position of Customer Service Manager at DEDIC-GPTI, focusing on debt collection operations and team performance assessments. Education includes ongoing studies in Management Processes at Faculdades Metropolitanas Unidas, completed between 2009 and 2013.
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Grupo Recovery
Com cerca de 260 funcionários, a Recovery é reconhecida pela expertise de regularizar dívidas de consumidores e empresas por meio de negociações sustentáveis. Temos como compromisso o atendimento com agilidade, profissionalismo e inovação tecnológica. Estamos aqui para ajudar a se reinserirem no mercado e/ou limparem os seus nomes, os mais de 170 mil clientes que negociam por mês suas dívidas conosco. Essa é a nossa missão: transformar dívidas em recomeços!