Cassiano Riechi

Cassiano Riechi is an experienced professional in customer success and project management with a strong focus on strategic account deployment, team leadership, and enhancing customer experiences. Currently serving as the Gerente de Implantação e Sucesso do Cliente at VR, responsibilities include managing the implementation team, developing team members, and using analytical approaches to reduce early churn. Previous roles encompass various positions at reputable companies including unico IDtech and Ocean Drop, where Cassiano led customer success initiatives, optimized onboarding processes, and implemented growth strategies. With a solid educational background, holding an MBA in Commercial Management and Sales, as well as a Bachelor's in Business Administration, Cassiano has consistently demonstrated expertise in driving results and improving customer engagement across multiple industries.