AW

Abygail Wells

Contact Center Operations Manager at Gryphon Place

Abygail Wells has a diverse work experience, starting in 2014 as a Student Worker for the Office of Registration and Records at Spring Arbor University. From 2015 to 2016, they worked as a Children's Skills Instructor for the Community of Mental Health and Substance Abuse Services of St. Joseph County, providing care for mentally disturbed, delinquent, and handicapped children.

In 2016, Abygail became an Activities Assistant at John Ganton's Countryside Care Center, where they provided care for the elderly and those suffering from Alzheimer's and Dementia. Abygail also led activity groups to improve social, cognitive, and physical skills.

Starting in 2017, Abygail joined Gryphon Place as a Shift Lead-Crisis Worker/Community Resource Advisor. Abygail assisted Michigan Community Mental Health agencies by taking after-hours crisis calls, providing support to on-call clinicians and medical relays. Additionally, they mentored employees in crisis call handling and provided information and referral services through Michigan 2-1-1. In November 2018, Abygail was promoted to Contact Center Operations Manager, overseeing daily operations and schedules at the suicide prevention and resource contact center.

Abygail Wells completed their Bachelor's Degree in International/Global Studies at Spring Arbor University from 2013 to 2017. Abygail then pursued further education and earned their Master's degree in Social Work from Western Michigan University between 2017 and 2020. In 2016, they obtained a Certificate in Intermediate Arabic Proficiency from Kelsey Arabic School, specializing in the Arabic Language. Additionally, Abygail Wells holds a certification in CPR, although the specific details of the institution and year obtained are not provided.

Links

Previous companies

Spring Arbor University logo

Timeline

  • Contact Center Operations Manager

    November, 2018 - present

  • Shift Lead-Crisis Worker/Community Resource Advisor

    May, 2017