Thao Pham

Thao Pham is a Learning and Development Specialist at GSM - Xanh SM, where responsibilities include developing custom training programs focused on product knowledge, customer service, and sales techniques, as well as performance analysis in collaboration with management. Prior to this role, Thao served as a Human Resources Assistant at Twitter Beans Coffee, leading recruitment efforts and designing employee training programs to enhance skills in customer service and management. Thao also held a similar position at IRET Real Estate Training Institute, overseeing recruitment processes and HR administrative tasks. Thao holds a Bachelor's degree in Human Resources Management from the National Economics University in Vietnam.