Fiona Happiness serves as the Global Head of Workplace at GSMA, bringing extensive experience in workplace operations and facilities management. Previously, Fiona held the position of Head of Workplace Operations & Experience at UKTV, Facilities Projects Manager at Babylon Health, and Head of Facilities & Building Management at The Exchange Lab. Fiona began the career as Facilities Operations Manager at Underated. Academic qualifications include a BSC Honours degree in Creative Media Writing with a minor in Criminology from Middlesex University, as well as A-Level qualifications in English Language and Literature from Hammersmith & West London College.
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