Ivan Kosov

Ivan Kosov is a seasoned service management professional with extensive experience in customer-driven roles. Currently serving as a Service Manager at GTT since September 2022, Ivan is responsible for managing the end-to-end customer experience and acting as the customer advocate within the organization. Prior to GTT, Ivan held various roles at DXC Technology, including Account Run Lead and Account Capacity Manager, where responsibilities included ensuring compliance with operational processes and delivering high customer satisfaction. Ivan's experience also includes critical incident management roles at Hewlett Packard Enterprise and Adecco Bulgaria, focusing on fast resolution and effective communication during high-priority incidents. Ivan holds a degree in Information Systems from Sofia University St. Kliment Ohridski and a degree in Sociology from the University of National and World Economy.