Teodor Valchev

Teodor Valchev is an experienced professional in customer success management with a proven track record in leading teams and enhancing client experiences. Currently serving as the Director of Customer Success Management at GTT since October 2018, Teodor focuses on developing high-performing teams, implementing strategies to lower churn, and collaborating cross-functionally to improve processes. Previous roles include Sales Operations Manager and Head of Client Relationship Management, where responsibilities involved managing customer intimacy and overseeing support operations. Prior experience includes positions at Interoute and Adecco Bulgaria, emphasizing incident management and customer service excellence. Teodor holds a Master's Degree in Telecommunications from the Technical University of Sofia.