Edeh Somtochukwu

Edeh Somtochukwu is a seasoned professional with a background in dispute resolution and customer experience, currently serving as a Senior Dispute Resolution Officer at Guaranty Trust since January 2022, facilitating the resolution of escalated complaints while ensuring compliance with service level agreements. Previously, Edeh held the role of Customer Experience Specialist, acting as the initial contact point for customers. Edeh's experience also includes serving as a Business Development Officer at AXA, where leadership resulted in a 28% increase in sales through market prospecting. Edeh began a career in public service as a Corp Member at the Bureau of Public Procurement, contributing to community outreach and administrative support. Edeh holds a BSc. in Marketing from the University of Nigeria, Nsukka, and furthered skills in digital marketing through the Google Mobile Academy.